Danielle's Portfolio & Online Resume

Danielle's Portfolio & Online ResumeDanielle's Portfolio & Online ResumeDanielle's Portfolio & Online Resume

Danielle's Portfolio & Online Resume

Danielle's Portfolio & Online ResumeDanielle's Portfolio & Online ResumeDanielle's Portfolio & Online Resume
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Shift Digital

I currently work at Shift Digital as a Senior Digital Consultant on the TDDS (Toyota Dealer Digital Solutions) team. 

Other work experience

What I Do

Project & Account Management

Created and Maintained the Program Training Manual

Created and Maintained the Program Training Manual

I started when the program first launched, and became the project manager for 35 different dealer accounts. I managed the construction of the sites by collaborating with third party providers to ensure all program requirements were met and delivered in a timely manner.

Created and Maintained the Program Training Manual

Created and Maintained the Program Training Manual

Created and Maintained the Program Training Manual

I started when the program first launched, and took notes on every change and process that came into being. Later, I used my own personal resources, along with the scattered team resources, to create the TDDS program training manual. Every process, resource, and rule was added for my team's reference. I constantly maintained it by updating daily to ensure a constant state of accuracy.

Compliance Audits

Created and Maintained the Program Training Manual

Compliance Audits

Every month I audit 35+ dealership websites to ensure client compliance standards are continually met. In addition to checking for compliance, I would examine each site to provide feedback from a consumer standpoint. Feedback and suggestions were shared with clients each month to improve websites.

Website Updates

Analytics Reporting

Compliance Audits

I updated websites on a regular basis, including asset uploads, custom content, page creation, and navigation updates. To do so, I learned to navigate the back-end of various website providers. 

Creative Requests

Analytics Reporting

Analytics Reporting

As a personal website assistant, I was available to help dealers with custom creative requests. This included the creation of banners, logos, specials, custom web pages, and popups. Below I have a few examples in the image carousel.

Analytics Reporting

Analytics Reporting

Analytics Reporting

 I was responsible for helping dealers access and understand their monthly website analytics. This insight was used for decision making while working to achieve peak website performance.

Billing Subject Matter Expert

Billing Subject Matter Expert

Billing Subject Matter Expert

I became one of my teams residential billing experts. I assisted with the creation of billing resources, became a point of contact for escalated billing issues, monitored our teams internal billing inbox, and worked with higher management to close out old invoices.

New Hire Training

Billing Subject Matter Expert

Billing Subject Matter Expert

As the Housekeeping & Operations Subject Matter Expert (SME), I created and conducted a portion of our new hire training. In addition to training, I volunteered to become a new hire Insider (a teammate who mentors a new employee as they adjust to the new work environment).

Client Relations

Billing Subject Matter Expert

Salesforce Updates

I built and maintained relationships with 35+ Toyota dealerships, along with the Toyota representative working in my designated region. 

Salesforce Updates

Salesforce Updates

Salesforce Updates

Our team used Salesforce as our Customer Relationship Management (CRM) system. This was used to track accounts, users, and cases.

Quotes

David Wondero - Team Lead

Jess Robinson - TMNA (Client)

Jess Robinson - TMNA (Client)

 "If  you look up “organized” in the dictionary you will most likely see a  picture of Danielle. Danielle created, and continues to update, the  Toyota team’s OneNote of processes, which houses all information  regarding the Toyota Dealer Digital Solutions program. Along with being  an expert in organization, Danielle is very knowledgeable about the TDDS  program, having an answer for nearly everything during our daily team  calls, which makes Danielle a very reliable resource to our PDA team. I  admire that Danielle is inquisitive about the program and is always  looking for ways to enhance processes. Thank you for everything you do,  Danielle, on top of being an awesome gardener. 😊"

Jess Robinson - TMNA (Client)

Jess Robinson - TMNA (Client)

Jess Robinson - TMNA (Client)

"Hey Danielle - Just wanted to let you know that Matt Kellogg has been talking so highly about you the past couple of minutes while I’m in the car with Kevin.
He thinks you do such a great job and you always do what you say you’re going to do.  Always nice to hear the recognition, so I wanted to share."

Related Work

Related Clients

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